SSO Password Reset & Recovery 2026: Recover Forgot SSO ID & Password

Losing access to your Rajasthan SSO portal credentials can stall critical tasks like filling government recruitment forms, claiming scholarships, or applying for land records. The Department of Information Technology & Communication (DoIT&C) provides safe self-service recovery tools on sso.rajasthan.gov.in.

Whether you forgot your secret password, misplaced your exact SSO ID username, or faced an account lockout, this complete guide provides proven solutions with 100% genuine official methods.

How to Reset Forgotten SSO Password Online

If you remember your SSO ID username but cannot recall your password, execute this quick recovery procedure:

Step 1: Open Official Forgot Password Link

Open your browser and navigate directly to https://sso.rajasthan.gov.in/forgot_password.

Step 2: Enter Digital Identity

Type your exact SSO ID (Digital Identity) in the designated text box.

Step 3: Choose Verification Mode

The portal provides three authentic verification methods:

• Mobile OTP: Sends a 6-digit verification pin to the phone number registered in your SSO profile.
• Email OTP: Delivers an instant security token to your registered personal email address.
• Aadhaar / Jan Aadhaar: Fetches family contact details directly via UIDAI or Jan Aadhaar servers.

Step 4: Verify OTP and Create New Password

Enter the one-time password received on your phone or email. After authentication passes, the new password entry dialog unlocks. Type your new secret password twice, complete the visual captcha, and submit.

Once your password is reset, you can immediately log in and access services like SSO recruitment applications or e-Mitra utility payments.

How to Recover Forgotten SSO ID (Username)

If you have forgotten your exact username handle, you cannot log in even with the correct password. Follow these steps to retrieve it:

1. Navigate to the official retrieval URL: https://sso.rajasthan.gov.in/forgot_ssoid.
2. Choose your user category: Citizen, Udyog, or Govt Employee.
3. Citizens can select between Jan Aadhaar, Aadhaar, or Google.
4. If selecting Jan Aadhaar, enter your 10-digit card number, select your member profile, and authenticate via OTP.
5. Your verified SSO ID username flashes immediately on the screen and is dispatched via SMS to your telephone.

Instant SSO ID Recovery via SMS (बिना इंटरनेट के)

If you do not have an active data pack or mobile internet connection, the Government of Rajasthan provides an instant SMS-based retrieval gateway:

Official Password Complexity Requirements 2026

To safeguard citizen data against cyber intrusions, Rajasthan DoIT&C enforces rigid password security standards:

• Must contain between 8 and 30 characters.
• At least one capital uppercase letter (A-Z).
• At least one lowercase letter (a-z).
• At least one numeric digit (0-9).
• At least one permitted special symbol: @ # $ % ^ & * _ -.
• Cannot contain your username or first name within the password string.

How to Unlock Locked SSO Account

If you enter an incorrect password 5 times in a row, the portal automatically freezes the profile for 30 minutes with the warning: "Account temporarily locked".

To resolve this:

• Option 1: Wait exactly 30 minutes without typing any credentials. The lock expires automatically.
• Option 2: Use the official Forgot Password tool. Successfully verifying via OTP unlocks your profile instantly without waiting.

Updating Lost or Changed Mobile Number

If your old mobile number was disconnected, you will not receive OTPs. You can update your number through two approved methods:

1. Via Jan Aadhaar Update: Update your primary telephone in your family Jan Aadhaar profile at any local e-Mitra kiosk. Once updated in Jan Aadhaar, the SSO portal synchronizes the new phone number automatically within 24 hours.
2. Via Official Helpdesk Request: Send an email from your personal inbox to [email protected]. Attach a self-attested scan copy of your Aadhaar card and mention your registered SSO ID, old number, and new requested contact number.

Resetting Password via Security Questions (सुरक्षा प्रश्नों द्वारा)

During initial profile registration, the SSO portal allows users to configure two secret security questions (such as What is your primary school name? or What is your mother's maiden surname?).

If you do not have immediate access to your mobile phone to receive an SMS OTP, you can opt for security question authentication:

• Go to the Forgot Password screen.
• Select the option Answer Security Questions.
• Provide the exact case-sensitive answers you submitted during registration.
• Upon two correct answers, the system allows you to define a new password immediately without waiting for SMS delivery.

Resolving 'Multiple SSO IDs Created by Same Person' Issue

Many applicants accidentally create more than one SSO ID over the years—for example, one via Jan Aadhaar and another via Google account. Having duplicate IDs causes serious issues:

Your One Time Registration (OTR) on the SSO recruitment portal may lock to one ID, while your Jan Aadhaar is linked to another.

Here is how to resolve duplicate IDs legally:

1. Identify which SSO ID holds your verified Jan Aadhaar number and active job applications. That ID will serve as your permanent master account.
2. Log into the secondary (duplicate) SSO ID.
3. Go to Profile Settings > Deactivate / Merge Account.
4. Submit a request to merge the duplicate ID into your primary master ID.
5. Alternatively, send an official email to [email protected] mentioning both SSO IDs, attaching your Aadhaar card scan, and requesting the cancellation of the secondary username.

Troubleshooting Browser Cache & Cookie Conflicts on Reset Screen

Sometimes, after typing your new password, clicking submit produces a blank white page or redirects back to the login screen with an 'Invalid Request Token' notice.

This occurs when your web browser stores stale session cookies. To fix this:

• Press Ctrl + Shift + Delete on desktop to clear cookies and cached web images.
• Alternatively, open a new Incognito Window / Private Browsing Window.
• Navigate directly to sso.rajasthan.gov.in/forgot_password.
• Complete the reset steps in the private session. The new password will update cleanly in the master database.

पासवर्ड एवं एसएसओ आईडी भूल जाने पर क्या करें (हिंदी सहायता)

यदि आप अपनी राजस्थान एसएसओ आईडी का पासवर्ड भूल गए हैं, तो घबराने की कोई आवश्यकता नहीं है। आप आधिकारिक वेबसाइट sso.rajasthan.gov.in पर जाकर 'Forgot Password' लिंक पर क्लिक करें। वहां अपनी एसएसओ आईडी दर्ज करें और अपने पंजीकृत मोबाइल नंबर पर आए 6 अंकों के ओटीपी के माध्यम से 1 मिनट के भीतर नया पासवर्ड बना लें।

यदि आप अपनी एसएसओ आईडी (यूजरनेम) ही भूल गए हैं, तो अपने मोबाइल से 'RJ SSO' लिखकर 9223166166 पर सामान्य एसएमएस भेजें। कुछ ही सेकंडों में आपकी एसएसओ आईडी आपके फोन पर संदेश के रूप में प्राप्त हो जाएगी। यदि मोबाइल नंबर बदल गया है, तो अपने नजदीकी ई-मित्र केंद्र पर जाकर संपर्क नंबर अपडेट करवाएं।

Detailed Technical Specifications of the Rajasthan Government SMS Recovery Gateway

The Department of Information Technology & Communication maintains an automated SMS integration gateway:

Protecting Your SSO Profile Against Unauthorized Password Resets

Because malicious actors may attempt to reset your password if they gain temporary access to your mobile phone:

• Never share one-time password (OTP) codes received from sender ID "MD-RAJGOV" or "AX-RAJSSO" with anyone over telephone calls.
• Keep your SIM card protected with a carrier SIM PIN to prevent unauthorized use if your smartphone is stolen.
• Enable two-factor authentication (2FA) if available for sensitive departmental functions.
• Ensure your secondary recovery email has multi-factor authentication active through Google or Microsoft.

In-Person Password Reset at District e-Mitra Head Kiosks

If all digital recovery options fail because your phone was stolen and you lost access to your email account:

1. Visit the District Collectorate e-Mitra Hub (जिला ई-मित्र केंद्र) in your district headquarters.
2. Present your physical Aadhaar card and Jan Aadhaar card to the designated administrative officer.
3. The officer initiates a supervisor override using biometric fingerprint scanning on the administrative portal.
4. Once your live fingerprint matches UIDAI records, the officer updates your new phone number and issues a temporary password slip on the spot.

Troubleshooting Technical Errors During SSO Password Recovery

Review these specific system alerts and their official fixes when attempting to reset credentials:

Rajasthan SSO Official Identity Helpdesk Directory

Official Citizen Advisory: Recognizing Fake Portals & Phishing Scams (धोखाधड़ी से सावधान)

Due to the immense popularity of the Rajasthan Single Sign-On (RajSSO) platform, several fraudulent duplicate websites with similar domain names (such as .org, .net, or blogspot subdomains) attempt to harvest citizen passwords, Aadhaar numbers, and bank credentials.

To ensure 100% security when accessing government portals in 2026, adhere to these official cybersecurity precautions:

• Verify the Exact Domain Extension: All genuine government portals in India strictly end with .gov.in or .nic.in (such as sso.rajasthan.gov.in). Never enter credentials on unauthorized third-party URLs.
• Inspect the Browser Security Padlock: Ensure your browser address bar displays the HTTPS encryption lock icon. DoIT&C servers use 256-bit SSL encryption to protect data in transit.
• Government Officials Never Ask for OTPs: No officer from the Rajasthan Secretariat, e-Mitra helpdesk, or district collectorate will ever call you requesting your secret password, PIN, or SMS OTP over the phone.
• Immediate Cyber Complaint Reporting: If you suspect unauthorized access or cyber financial fraud, report immediately to the National Cyber Crime Portal at cybercrime.gov.in or dial the national cyber helpline 1930.