How to Delete or Deactivate Rajasthan SSO ID Permanently 2026: Official Portal Guide

Having multiple or duplicate accounts on the Rajasthan Single Sign-On (RajSSO) portal (sso.rajasthan.gov.in) causes significant technical conflicts—such as errors stating "Jan Aadhaar already mapped with another SSO ID", duplicate OTR registration blocks, and withheld scholarship applications.

While the Department of Information Technology & Communication (DoIT&C) restricts unauthenticated self-deletion to protect citizen data, citizens can permanently deactivate surplus IDs or merge them into a single verified primary profile. Here is the verified 2026 procedure.

Why Duplicate SSO IDs Must Be Resolved

Many students unwittingly create one SSO ID using their Google account in school and another using Jan Aadhaar for government job applications. This leads to serious portal conflicts:

• Jan Aadhaar Mapping Error: The system prevents updating your profile with the error: "Aadhaar/Jan Aadhaar is already associated with SSO ID: XXXXXX".
• OTR Exam Application Block: RPSC and RSMSSB portals prohibit duplicate applicants and may disqualify candidatures.
• Scholarship & Pension Stoppage: DBT government benefits cannot route correctly to dual accounts.

The Recommended Solution: Merging Secondary SSO IDs

The safest and most automated way to deactivate an unwanted SSO ID is using the official Account Merge utility:

1. Decide which ID you want to keep as your Primary ID (the one linked to your Jan Aadhaar or Employee ID).
2. Log into your Secondary ID (the one you wish to delete).
3. Click on the Edit Profile (Pencil Icon) in the top header.
4. Click on Deactivate / Merge Account.
5. Enter your Primary SSO ID and password.
6. Authenticate via mobile OTP sent to your registered phone number.
7. The system transfers your application history to the primary ID and permanently retires the secondary login ID.

Step-by-Step Deactivation via DoIT&C Helpdesk

If you forgot the credentials of the older account or cannot log in to initiate a merge:

1. Draft a formal deactivation request email from your registered personal email address.
2. Send the email to: [email protected].
3. Include the following details:
   • Subject: Request for Permanent Deactivation of Duplicate SSO ID - [Your Username]
   • Full Name: As recorded in official documents
   • Father's Name & Date of Birth
   • SSO ID to Deactivate: [Mention the secondary username]
   • SSO ID to Retain (Primary): [Mention the active username]
   • Jan Aadhaar & Aadhaar Numbers
   • Reason for Surrender: Duplicate account created unintentionally
4. Attach a clear self-attested PDF scan of your Aadhaar Card.
5. The technical cell processes your verification ticket within 3 to 5 business days and sends a confirmation email upon successful deactivation.

How to Unlink Jan Aadhaar & Mobile Numbers

Once an account is deactivated by DoIT&C:

• The mapped Jan Aadhaar card and Aadhaar numbers release back into the state identity pool.
• Log into your primary SSO ID > Profile Settings > Enter your Jan Aadhaar number > Authenticate via OTP. Your identity seeds successfully without mapping conflicts.

Critical Precautions Before Deleting an ID

एसएसओ आईडी बंद/डिलीट करने की प्रक्रिया (हिंदी में)

नागरिक सीधे एक क्लिक से अपनी एसएसओ आईडी डिलीट नहीं कर सकते ताकि कोई महत्वपूर्ण परीक्षा फॉर्म या रिकॉर्ड नष्ट न हो। यदि आपके पास दो एसएसओ आईडी हैं तो प्रोफाइल सेक्शन में जाकर "Merge Account" विकल्प द्वारा पुरानी आईडी को नई आईडी में मर्ज किया जा सकता है।

यदि आप किसी आईडी को हमेशा के लिए बंद करवाना चाहते हैं तो आवश्यक पहचान प्रमाण (आधार कार्ड) सहित [email protected] पर ईमेल भेजकर डीएक्टिवेशन का अनुरोध कर सकते हैं।

DoIT&C State SSO Helpdesk Directory

Statutory & Legal Consequences of Account Surrender

An SSO ID in Rajasthan is legally classified as a Digital Citizen Identity under the provisions of the Information Technology Act 2000 and the Rajasthan Transparency in Public Procurement (RTPP) Act. Permanently retiring an identity carries irreversible administrative consequences:

Prescribed Undertaking & Affidavit Format for Account Deactivation

When applying for manual deactivation via the DoIT&C helpdesk, applicants must execute a standardized declaration:

एसएसओ आईडी डीएक्टिवेशन: विस्तृत विधिक प्रक्रिया एवं सावधानियां (हिंदी में)

राजस्थान सरकार द्वारा एक नागरिक को केवल एक ही डिजिटल पहचान (SSO ID) रखने की अनुमति दी जाती है। यदि किसी कारणवश (जैसे स्कूल के समय जीमेल से तथा बाद में जन आधार से) आपकी दो अलग-अलग एसएसओ आईडी बन गई हैं, तो उन्हें तुरंत एक ही मुख्य आईडी में मर्ज (विलय) कर लेना चाहिए।

आईडी बंद करने से पूर्व ध्यान रखने योग्य अत्यंत आवश्यक बातें:

• जिस आईडी पर आपने ओटीआर (One Time Registration) का ₹400 या ₹600 का शुल्क जमा किया है, उसे कभी भी बंद न करें। हमेशा उसी आईडी को अपनी मुख्य आईडी (Primary ID) के रूप में सुरक्षित रखें।
• यदि किसी भर्ती का फॉर्म भरा हुआ है और उसकी परीक्षा या परिणाम अभी बाकी है, तो उस आईडी को तब तक बंद न करें जब तक कि भर्ती प्रक्रिया पूरी न हो जाए।
• यदि आप पुरानी आईडी का पासवर्ड भूल चुके हैं, तो पहले 'Forgot Password' से नया पासवर्ड बनाएं, फिर 'Merge Account' विकल्प का प्रयोग करें ताकि पुराना सारा डेटा सुरक्षित नई आईडी में स्थानांतरित हो सके।

Rajasthan Public Services Guarantee Act & Citizen Data Retention Norms

Under the Rajasthan Guaranteed Delivery of Public Services Act (राजस्थान लोक सेवा गारंटी अधिनियम), government authentication systems must balance citizen privacy with state audit compliances. The deletion or deactivation of an SSO ID is subject to the following statutory data retention schedules:

• Financial & Fee Audit Trails: If an SSO ID was used to pay recruitment examination fees, e-Mitra electricity bills, or stamp duty on e-Gras, the transaction ledger, bank reference numbers (GRN), and payment timestamps are preserved in immutable state treasury archives for a minimum period of 7 financial years as required by the Comptroller and Auditor General (CAG) guidelines.
• Recruitment Integrity & Anti-Cheating Records: All biometric photo logs, candidate signatures, and examination center allocations linked to your SSO ID are archived permanently by the testing agencies (RPSC and RSMSSB) to prevent subsequent impersonation (डमी अभ्यर्थी) investigations.
• Identity Unmapping SLA: When DoIT&C approves the deactivation of a secondary SSO profile, the automated release of mapped demographic tokens (Jan Aadhaar ID, Aadhaar vault token, and registered mobile SIM number) must be completed within 48 working hours.

Clearing SSO Session Tokens on Mobile Apps (RajKaj & e-Mitra Mobile)

If you used your deactivated SSO credentials on official Rajasthan mobile applications:

1. Open your mobile phone settings > Apps > Manage Apps.
2. Select government apps including e-Mitra App, Jan Aadhaar App, or RajKaj Mobile.
3. Tap Storage > Clear All Data & Clear Cache. This removes encrypted local SQLite session keys that can trigger "Invalid SSO Token" crashes when the deactivated profile pings the server.
4. Uninstall and reinstall the application, then log in using your single Primary SSO ID.

Best Practices: Maintaining a Single Clean Citizen Profile

To ensure you never face portal locking or duplicate credential issues in the future:

• Always Use Jan Aadhaar as Master Key: Never create an SSO ID using casual social logins (Facebook or temporary Gmail accounts) for competitive examinations or government scheme applications. Always sign up using your 10-digit Jan Aadhaar number.
• Keep One Standard Mobile Number: Ensure the same active mobile number is updated across your Aadhaar Card, Jan Aadhaar Card, and SSO profile. Discrepancies in registered mobile numbers between family cards and testing portals cause 90% of identity mapping failures.
• Record Credentials in a Secure Password Vault: Maintain your official SSO username and recovery security questions in a safe password manager to eliminate forgotten-account risks.